Digital solution improves service while increasing security and revenue

Confectionery retailer Crazy Candy needed to reduce costs and staff numbers as a result of the coronavirus pandemic. With a move to unmanned operations in mind, the company wanted to realise its vision while keeping customers safe and stores secure. A complete solution was sought which would comprise access control, network surveillance and IP audio to support operations, resulting in a reduction in staffing costs, extended opening hours and a great customer experience.

A comprehensive system from Axis was selected, comprised of AXIS A1001 Network Door Controllers, AXIS P3245-V Network Cameras, and AXIS C1004-E Network Cabinet Speakers, together with a cloud-based video management system (VMS), Milestone XProtect® Professional+, from Milestone Systems. To facilitate unmanned entry, a solution from Entryfy was incorporated that requires customers to scan a QR code using a mobile phone and identify themselves via mobile BankID. Positive authentication then results in automatic entry to the store.

Crazy Candy has benefitted greatly from a flexible, comprehensive solution which improves security and access at its stores, helping to make the unmanned retail vision a reality. Network cameras monitor the entrance and sales areas at each store, including checkout terminals, while access control mechanisms grant smooth, touch-free access to customers. IP audio speakers provide ambient music to create a relaxed in-store atmosphere, while also offering the ability to play alerts or voice messages as required. The solution has enabled extended store opening hours, improved customer experience and, ultimately, strengthened the Crazy Candy brand. Management has also reported an increase in sales.

Läs hela artikeln genom att klicka här.